These Terms of Service govern your access to and use of modcloth.shop, including all website pages, product listings, checkout functionality, customer support services, account features where available, and other services made available through our online store.

Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to modcloth.shop. The terms “you,” “your,” “customer,” and “user” refer to any individual who accesses, browses, purchases from, communicates with, or otherwise uses our website or services.

By accessing modcloth.shop, browsing products, placing an order, creating an account where available, or otherwise using our services, you agree to these Terms of Service and to all applicable policies referenced on our website.

If you do not agree with these Terms of Service, you should not use our website or purchase products through modcloth.shop.

For questions regarding these Terms of Service, please contact:

Email: info@modcloth.shop
Website: modcloth.shop

1. Eligibility

By using our website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are not legally permitted to enter into contracts independently, you may use our website only with the authorization and involvement of a parent or legal guardian.

You may not use our website for any unlawful, fraudulent, deceptive, abusive, or unauthorized purpose.

2. General Conditions

We reserve the right, where legally permitted, to:

• Refuse service

• Restrict website access

• Limit order quantities

• Cancel transactions

• Suspend customer accounts

• Investigate suspicious activity

• Prevent misuse of our services

• Take other reasonable protective measures

Such action may be taken in connection with:

• Fraud

• Unauthorized payment activity

• Security concerns

• Policy violations

• Illegal conduct

• Abusive behavior

• Promotional misuse

• Return fraud

• Other legitimate business concerns

3. Shopify Platform

Our online store operates using Shopify ecommerce technology.

Shopify may provide infrastructure supporting:

• Website hosting

• Shopping cart functionality

• Checkout

• Payment-related services

• Order processing

• Customer account functionality

• Store administration

• Security functions

• Other ecommerce services

Certain features may also rely on independent third-party service providers.

4. Website Availability

We make reasonable efforts to maintain reliable access to modcloth.shop.

However, we do not guarantee that the website will always be:

• Available

• Uninterrupted

• Error-free

• Compatible with every device

• Compatible with every browser

• Free from technical issues

Temporary interruptions may occur due to:

• Maintenance

• Website updates

• Security procedures

• Hosting problems

• Internet outages

• Third-party service interruptions

• Infrastructure problems

• Circumstances outside reasonable control

5. Website Changes

We may modify, update, suspend, add, remove, or discontinue website features from time to time.

Changes may affect:

• Products

• Product availability

• Pricing

• Website design

• Navigation

• Checkout functionality

• Customer account features

• Store policies

• Shipping options

• Customer service procedures

We do not guarantee that any particular product, service, or website feature will remain available indefinitely.

6. Product Information

We make reasonable efforts to provide accurate and useful information concerning merchandise offered through modcloth.shop.

Product information may include:

• Product name

• Description

• Size

• Color

• Material

• Style

• Features

• Dimensions

• Specifications

• Care information

• Product photographs

• Other relevant details

Customers should review available product information before placing an order.

7. Product Images

We aim to display product images as accurately as reasonably possible.

Actual appearance may vary slightly because of:

• Screen settings

• Device display quality

• Lighting

• Photography

• Image processing

• Color calibration

• Manufacturing variation

Minor visual differences do not necessarily indicate a product defect.

This section does not affect rights relating to merchandise that is materially different from its description.

8. Product Availability

All merchandise is subject to availability.

Adding an item to a shopping cart does not reserve that item.

A product may become unavailable before checkout or before fulfillment begins.

If an ordered product becomes unavailable, we may cancel the affected item and issue an appropriate refund.

9. Pricing

Prices displayed on modcloth.shop may change from time to time.

The applicable price is generally the price displayed during checkout when the order is submitted, subject to correction of obvious errors where legally permitted.

10. Currency

Prices may be displayed in a currency determined by:

• Website configuration

• Customer location

• Checkout settings

• Payment provider functionality

11. Taxes

Applicable sales tax or other required taxes may be calculated during checkout.

Tax amounts may depend on:

• Delivery destination

• Product type

• State law

• Local law

• Applicable tax requirements

• Checkout configuration

12. Pricing Errors

Although we make reasonable efforts to maintain accurate pricing, errors may occasionally occur.

If merchandise is listed at an obviously incorrect price because of a technical, administrative, or typographical error, we may contact the customer before fulfillment.

Where legally permitted, an affected transaction may be cancelled and refunded.

13. Orders

Submitting an order through modcloth.shop constitutes an offer to purchase selected merchandise subject to these Terms of Service and applicable store policies.

Orders may be subject to:

• Product availability

• Payment authorization

• Fraud review

• Shipping availability

• Address verification

• Security screening

• Other reasonable checks

14. Order Confirmation

After submitting an order, customers may receive an automated confirmation email.

Receipt of an automated confirmation does not necessarily mean that every item has been finally accepted for fulfillment.

15. Order Acceptance

An order may be considered accepted when fulfillment begins or when other circumstances reasonably indicate acceptance.

We reserve the right, where legally permitted, to reject or cancel an order for legitimate reasons including:

• Product unavailability

• Payment failure

• Suspected fraud

• Pricing error

• Technical error

• Shipping restrictions

• Address problems

• Policy violations

• Unlawful activity

16. Order Cancellation by Us

If we cancel an order after payment has already been collected, we will issue an appropriate refund for the cancelled portion.

17. Quantity Limits

We may limit the quantity of merchandise purchased:

• Per person

• Per household

• Per account

• Per payment method

• Per shipping address

• Per order

where reasonably necessary to prevent fraud, unauthorized resale, inventory abuse, or other improper activity.

18. Payment Methods

Available payment methods are displayed during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

19. Payment Authorization

Transactions may be subject to:

• Bank approval

• Card issuer approval

• Payment processor approval

• Fraud screening

• Billing verification

• Security checks

We are not responsible for payment failures caused by banks, card issuers, payment providers, or inaccurate billing information supplied by the customer.

20. Failed Payments

If a payment is declined, customers may need to:

• Verify billing information

• Confirm available funds

• Contact their bank

• Contact their card issuer

• Use another available payment method

21. Fraud Prevention

We may use automated or manual fraud-prevention procedures.

Orders may be delayed, reviewed, restricted, or cancelled where there are reasonable concerns involving:

• Unauthorized payment activity

• Identity misuse

• Suspicious transaction patterns

• Account abuse

• Promotional abuse

• Security risks

• Other potentially fraudulent activity

22. Billing Information

Customers agree to provide complete and accurate billing information.

Incorrect billing information may prevent or delay payment authorization.

23. Shipping

Shipping is governed by our Shipping Policy.

Our standard shipping terms are:

Standard Shipping Fee: $0.00

Estimated Delivery Time: 15–20 days

Customers should review our Shipping Policy before placing an order.

24. Shipping Information

Customers are responsible for providing complete and accurate shipping information.

This may include:

• Full recipient name

• Street address

• Building number

• Apartment, suite, or unit number

• City

• State

• ZIP code

• Other required delivery information

25. Shipping Address Changes

If you need to request a shipping address change, contact:

info@modcloth.shop

as soon as possible.

We will make reasonable efforts to update the address before fulfillment.

Changes cannot be guaranteed after processing or shipment begins.

26. Delivery Estimates

Delivery estimates are provided to help customers understand approximately when merchandise may arrive.

Unless expressly guaranteed, delivery dates are estimates and may be affected by circumstances outside reasonable control.

27. Shipping Delays

Delivery may be delayed because of:

• Carrier congestion

• Severe weather

• Holiday demand

• Transportation disruption

• Natural disasters

• Address problems

• Operational issues

• Public emergencies

• Infrastructure interruptions

• Other circumstances beyond reasonable control

Where applicable law requires specific action because of a delay, we will comply with those requirements.

28. Delivery Providers

Delivery may be performed by independent:

• Shipping carriers

• Postal services

• Logistics companies

• Delivery providers

Customers should monitor available shipping and tracking information.

29. Risk of Loss

Risk of loss will transfer in accordance with applicable law.

Nothing in these Terms is intended to improperly transfer responsibility to a customer where mandatory legal rules provide otherwise.

30. Returns

Returns are governed by our Return and Refund Policy.

Our standard eligible return period is:

30 days after delivery

subject to the eligibility requirements described in that policy.

31. Refunds

Approved refunds are generally issued to the original payment method whenever reasonably possible.

Additional processing time may be required by the customer's bank, card issuer, payment processor, or other financial institution.

32. Exchanges

Exchange requests may depend on:

• Return eligibility

• Product condition

• Current inventory

• Available sizes

• Available colors

• Available product options

In some circumstances, customers may need to return eligible merchandise and place a new order.

33. Customer Cancellation Requests

If you wish to cancel an order, contact:

info@modcloth.shop

as quickly as possible.

Cancellation cannot be guaranteed after fulfillment begins.

34. Order Changes

Requests to modify:

• Product

• Size

• Color

• Quantity

• Shipping address

• Recipient information

should be submitted promptly.

Once an order enters fulfillment, changes may no longer be possible.

35. Promotions

Promotional offers may be subject to:

• Expiration dates

• Minimum purchase requirements

• Product restrictions

• Customer eligibility

• Geographic limitations

• Quantity restrictions

• Other promotional conditions

36. Promotional Codes

Unless otherwise stated:

• Promotional codes may not be redeemable for cash

• Promotional codes may expire

• Promotional codes may not be combined

• Promotional codes may apply only to eligible merchandise

• Promotional codes generally cannot be applied retroactively

37. Promotional Abuse

We may cancel or restrict promotional benefits obtained through:

• Coupon manipulation

• Fraud

• Automated abuse

• Account manipulation

• Unauthorized duplication

• Other improper conduct

where permitted by law.

38. Personal Use

Unless otherwise indicated, merchandise offered through modcloth.shop is generally intended for ordinary personal consumer use.

We may restrict transactions that reasonably appear to involve unauthorized commercial resale or inventory abuse.

39. Prohibited Uses

You may not use our website:

• For unlawful purposes

• To commit fraud

• To impersonate another person

• To submit false information

• To transmit malicious software

• To gain unauthorized access

• To interfere with checkout

• To manipulate prices

• To abuse promotions

• To engage in return fraud

• To violate intellectual property rights

• To harass others

• To distribute spam

• To interfere with normal website operations

40. Suspension or Restriction of Access

We may restrict or suspend website access where reasonably necessary to address:

• Fraud

• Security threats

• Illegal activity

• Repeated abuse

• Serious policy violations

41. Intellectual Property

Website content may be protected by applicable copyright, trademark, trade dress, database, or other intellectual property laws.

Protected material may include:

• Original text

• Graphics

• Logos

• Website layout

• Design

• Original photographs

• Illustrations

• Branding

• Website structure

• Other proprietary content

42. Third-Party Trademarks and Brands

Names, logos, trademarks, product names, photographs, and other materials belonging to third parties remain the property of their respective owners.

Nothing on modcloth.shop should be interpreted as creating or implying affiliation, sponsorship, endorsement, ownership, or authorization by any third-party trademark owner unless such relationship is expressly and accurately disclosed.

43. Permitted Use

Customers may access and use the website for lawful personal shopping and informational purposes.

44. Unauthorized Reproduction

Except where permitted by law or authorized by the applicable rights holder, users may not:

• Copy

• Republish

• Sell

• Distribute

• Modify

• Reproduce

• Commercially exploit

• Create unauthorized derivative works

from protected website content.

45. User Content

If our website permits customers to submit:

• Reviews

• Comments

• Photographs

• Feedback

• Other content

customers remain responsible for what they submit.

Users must not submit material that is:

• Unlawful

• Fraudulent

• Defamatory

• Threatening

• Malicious

• Abusive

• Infringing

• In violation of privacy rights

46. Feedback

Suggestions and feedback voluntarily submitted may be used for legitimate business purposes unless otherwise agreed.

47. Third-Party Services

Our website may use third-party services including:

• Payment processors

• Shipping carriers

• Fulfillment providers

• Analytics services

• Marketing platforms

• Fraud-prevention tools

• Customer support systems

• Shopify applications

These services may operate under their own terms and privacy practices.

48. Third-Party Links

Our website may contain links to independent external websites.

We do not control those websites and are not responsible for their:

• Content

• Privacy practices

• Security

• Products

• Services

• Availability

49. Privacy

Our handling of personal information is described in our Privacy Policy.

Customers are encouraged to review that policy carefully.

50. Electronic Communications

By using our website, you acknowledge that relevant communications may be provided electronically.

These may include:

• Order confirmations

• Shipping updates

• Return instructions

• Refund notices

• Security communications

• Customer service responses

51. Marketing Communications

Marketing communications are subject to applicable consent and opt-out requirements.

Customers may unsubscribe from promotional communications using the mechanism included in applicable messages.

52. Customer Accounts

If customer account functionality is available, users are responsible for protecting account credentials.

If you suspect unauthorized access, contact:

info@modcloth.shop

53. Website Security

We use reasonable measures intended to protect website operations and customer information.

However, no online system can be guaranteed completely secure.

54. No Professional Advice

Information provided through modcloth.shop is intended for ecommerce and general informational purposes.

Nothing on the website should be interpreted as:

• Legal advice

• Financial advice

• Medical advice

• Investment advice

• Other professional advice

55. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and related services are provided on an “as available” basis.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

56. Limitation of Liability

To the fullest extent permitted by applicable law, modcloth.shop will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising solely from use of the website where such limitations are legally permitted.

Nothing in this provision limits liability where applicable law prohibits such limitation.

57. Consumer Rights

Nothing in these Terms is intended to exclude, waive, or restrict non-waivable consumer rights under applicable United States federal, state, or local law.

Where applicable law provides greater protection, the applicable legal requirement will control.

58. Indemnification

To the extent permitted by law, users may be responsible for losses arising from:

• Fraud

• Unlawful misuse

• Infringement of third-party rights

• Material violation of these Terms

This provision does not impose liability beyond what applicable law permits.

59. Force Majeure

To the extent permitted by law, performance may be affected by circumstances beyond reasonable control, including:

• Natural disasters

• Severe weather

• War

• Civil unrest

• Government action

• Transportation interruption

• Carrier disruption

• Labor disputes

• Infrastructure failure

• Internet outages

• Public emergencies

Applicable consumer rights continue to apply where required.

60. Governing Law

These Terms and transactions conducted through modcloth.shop are governed by applicable United States federal law and applicable state law relevant to the customer or transaction.

Nothing in this section removes protections that cannot legally be waived.

61. Disputes

If you have a dispute concerning:

• An order

• Product

• Shipping

• Payment

• Refund

• Customer service

we encourage you to contact us first at:

info@modcloth.shop

We will make reasonable efforts to review legitimate concerns.

62. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

63. Waiver

Failure to enforce a provision in a particular circumstance does not necessarily constitute a permanent waiver of that provision.

64. Entire Agreement

These Terms of Service, together with applicable store policies, govern use of our website and related transactions.

Relevant policies may include:

• Privacy Policy

• Return and Refund Policy

• Shipping Policy

• Contact information

• Other policies displayed on our website

65. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Business operations

• Technology

• Website functionality

• Legal requirements

• Store procedures

• Service providers

The current version will be posted on modcloth.shop.

66. Existing Customer Rights

Updates to these Terms will not unlawfully remove rights that have already arisen from existing transactions.

67. Contact Information

For questions regarding these Terms of Service, contact:

Store Name: modcloth.shop
Website: modcloth.shop
Email: info@modcloth.shop

By using modcloth.shop, you acknowledge that you have had an opportunity to review these Terms of Service and applicable store policies.